Mercer | Mettl Help Center | Knowledge Base


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Knowledge Center

      Frequently Asked Questions

      Q1. How can I check that my system is compatible or not ?


      In case you have received an invitation email from admin.mettl@mercer.com click on the “Check System Compatibility” button. Clicking on that button will start the check and for which you must follow the on-screen instructions shared on each step.
      If all goes well, it will show a message “Looks Great the Test will run just fine on this computer” . If it gives an error, please proceed as per the error message on the screen


      Q2. How do I get the setup file for Mettl Secure Browser ?

      Please refer to the article here for the answer .

      Q3. I have installed the MSB, how do I proceed from there ?

      Initiate your assessment from the test link that you have been communicated and the platform will redirect you to a new window with two options “DOWNLOAD MSB” and “PROCEED to TEST”. Click on “PROCEED to TEST” and on proceeding further, the browser will ask to terminate the prohibited process.

      Q4. I am unable to start the test as I am getting the message “This value does not match with records” how to proceed from here ?

      The said message is displayed when the entered value does not match the value provided for registration. Please follow the below-mentioned steps.

      1. Enter the values manually (type it in) rather than copy-paste if done so.
      2. Ensure that there are not any spaces added as a prefix or suffix to the entered value in the field.
      3. Kindly check if there is any typing error while entering the email address.
      4. Enter the values as provided during the registration.


      MORE FAQS

      Q1. How do I view a candidate report?

      https://mettl.freshdesk.com/support/solutions/articles/4000099809-how-to-view-candidate-s-report-

      Q2. What are the system requirements to run a test?

      There are two types of test on the Mettl platform:
      1. Proctored
      2. Non-Proctored
      Please find below the link which will provide an insight to the system requirements.


      Q3. My candidate got disconnected while giving a test. How can I resume the attempt?

      https://mettl.freshdesk.com/support/solutions/articles/4000031833-test-resume-cases-at-admin-s-end-

      Q4. I want to invite candidates from the platform to take the test, how can I do so and where will the candidates receive the link?

      https://mettl.freshdesk.com/support/solutions/articles/4000099878-how-to-schedule-an-assessment

      The test links are sent from the email address admin.mettl@mercer.com . Please advise them to check their inbox, spam and junk folders for the email.

      Q5. How do I create an assessment?

      https://mettl.freshdesk.com/support/solutions/articles/4000094909-how-to-create-an-assessment