Please check the email from admin.mettl@mercer.com in your inbox. If not able to locate the email in inbox, please check the same on spam/junk folder.

If you have not received any email regarding the assessment, kindly contact with the organization/team/university/person who initially shared the assessment information with you.

Please refer to the system requirements for assessment  here.

In case you have received an invitation email from your assessment administrator, via  admin.mettl@mercer.com , select the “Check System Compatibility”  button. Clicking the button will launch a compatibility check process. Please follow the step-by-step instructions:

1. If your system is compatible, it will show the message “Looks Great the Assessment will run just fine on this computer”. 

2. If you get an error, please proceed as per the error message on the screen or get in touch with Mercer | Mettl support team or your assessment administrator.

Mettl’s non-proctored assessment does not need any special software or hardware to launch and can be attempted with a minimum network bandwidth of 256 kbps. An integrated webcam will not be required to launch this assessment on your system.

Mettl’s proctored assessments are usually run on a web-cam integrated computer and you can monitor by an external proctor using your live-video feed. Please ensure you have an uninterrupted network bandwidth of 512 kbps during the assessment.  Also, please note that:

 

Mettl Secure Browser is a web-based lockdown browser that converts any system into a safe workstation. 

1. It does not allow you to move out of the assessment window before the assessment is finished. It also restricts you from opening any unauthorized website or accessing any blacklisted software/third party applications. 

2. MSB also shuts down all active applications, such as other browsers and cheating tools.

There are two ways you can download the MSB setup file (.exe file)

1. Open the assessment URL, provided by your assessment administrator, in a web browser (Chrome, Firefox etc.). Click on Launch Assessment button

2. You will now see two options on the window: “DOWNLOAD MSB” and “PROCEED to ASSESSMENT”. Click on "Download MSB" to save the exe file on your computer

3. In case you have received an invitation email from your assessment administrator, via admin.mettl@mercer.com , click on the button to download MSB available in the email body.

Please refer to the article here to know how to install and run MSB.

If the payment has to be made in INR then following are the payment modes available:

(a) Credit/Debit Card

(b) Wallet

(c ) HDFC PayZapp

(d) Net banking

If it is USD, then only available mode is PayPal.

Amount deducted from the bank account and assessment was not enabled. 

Kindly write an email to mettl-support@mercer.com and share your transaction details Like Transaction ID, mode of payment and mention your account login URL. You can also share bank statement as well.

Please refer to the steps mentioned on our article here.