Mettl requires following minimum upload bandwidth(speed) to run online tests:
For webcam proctored test - 512 kbps
- For non-proctored test-256 kbps.
You can check your network speed using the following two websites:
If your network speed is above the advised speed, you should not a face a problem while attempting the test.
You can attempt Mettl tests on any of the following recommended browsers:
Browser
For (Proctored test)
For(Non-proctored test)
Chrome version
63 and above
>20 (32.0.1700.76 is not supported)
Firefox version
52 and above
11 and above
Safari version
12 and above
4 and above
Microsoft Edge
84.0.522.63 and above
84.0.522.63 and above
Mettl Proctored Assessments are not supported on Mobile devices (eg. Cellphone / Smartphones / Pads / Tablets).
Mettl webcam-based proctored test is supported on the following Operating Systems and the respective browser versions:
a. Windows OS
- Firefox: Latest version or Click on the below link to download.
Click here to download- Google Chrome: (recommended latest version)
Click here to download- Microsoft Edge : Latest version or Click on the below link to download.
Click here to downloadb. Linux OS
- Firefox: Latest version or Click on the below link to download.
Click here to downloadc. MacOS
- Firefox: Latest version or Click on the below link to download.
Click here to download- Google Chrome: (recommended latest version)
Click here to download
- It is always advisable to clear browser cache/cookies before starting any Mettl tests. For most browsers, pressing “CTRL+SHIFT+DELETE” and selecting Clear Cache (for Firefox and Chrome) helps you clear the cookies.
In case you still face any issue in loading the test, shutdown the system directly using power button and then clear the cache again.
If you are attempting the test form your office or college premises, it may be possible that there are certain local network restrictions in the network firewall may be preventing the launch of Mettl tests. If you are facing any such issues, please contact your local network administrator and ask them to perform the following actions
Grant necessary firewall permissions to allow all requests from all subdomains of “mettl.com” in any of the following manner:
- If possible allow all access from the network to *.mettl.com
- If wildcards are not allowed in the firewall configuration rules, then please allow all access to the domain tabulated below:
- *.mettl.com
- tests.mettl.com
- pr.mettl.com
- media.mettl.com
- node.mettl.com
- api.mettl.com
- static.mettl.com
- chat.mettl.com
- streaming.mettl.com*
- Unblock the following domains
- Domain : (turnserver.mettl.com)
- Ports TCP : 3478
- Ports UDP : 3478 , Range 49152 – 65535
Opening these ports will make the service faster and efficient while giving you better quality images.
For webcam proctored tests,
- Firewall permissions to ports 1987 and 1988 for chat.mettl.com should be granted i.e. chat.mettl.com:1987 and chat.mettl.com:1988 should be accessible & ensure that you have latest or updated version of Java installed.
- Also, make sure that you uninstall any external webcam software (any third party/vendor software) from your system prior to starting the test.
- Streaming.mettl.com is required, you need to give access to Port 1988
If you want to ensure the test invitation email is never sent to your spam/junk folder ensure to add the email address (admin.mettl@mercer.com) to your address book.
1. Open Gmail in a web browser and login into the account.
2. Click the Google apps button (it's shaped like a grid) at the top-right, next to your account icon.
3. Click Contacts. Or Go to https://contacts.google.com in a web browser.
4. Open Contacts and click Plus icon Create contact.
5. Enter the contact's name and add Mercer Mettl email id- admin.mettl@mercer.com.
6. Click on "Save".
iCloud Mail
1. Login into your iCloud account. After successfully login, click the “Contacts” icon on the main page and go to the contacts page.
2. Create a new contact: click the Show Add Menu pop-up button in the sidebar, then choose New Contact. A blank contact card appears.
3. Add information Mercer Mettl email id- admin.mettl@mercer.com and Click Done.