Getting the message, "You are waiting in queue". What should i do?
Dear Candidate, your data will be checked by human proctor, this may take some time.
However, if the time seems too long, we request to contact the organization or person who provided the test details.
Thank you for your time and patience.
Error message, “location IP not allowed" displayed. What should i do?
We would like to inform you that you will see the above message if you are outside the IP range set by the test administrator.
For further assistance, you should contact the same person/team/organization with whom you originally shared information about the test.
I can see 401/404/504 error, what should i do?
Candidates, please make sure you are using a private laptop that is not running on a VPN or has network restrictions.
In this case, follow the steps below to resolve the issue.
Step 1: Disable your antivirus/firewall before attempting the test.
Step 2: Try running the test with a different network connection.
If the problem persists, please use some other laptop/PC to attempt the test.
Issue with System clock
Dear candidate, please follow these procedures to update your system time earlier than beginning the test.
Go to Control Panel --> Open Clock and Region --> Open Date and Time --> Go to Internet Time --> Click on Change Settings --> Click on Update Now --> Click OK
Unable to connect to network. What should be done?
This error occurs when there is a limitation in the system or network used for conducting the examination.
If you’re using an official laptop:
Contact your organization's IT team
If you’re using a personal laptop:
In this case, follow the steps below to resolve the issue.
.
Step 1: Disable the firewall/antivirus (if any) for your computer.
Step 2: Make sure you're on a network that doesn't have website restrictions.
Step 3: If the problem persists, try another internet connection.
OR
Please follow the steps below to resolve the issue.
Step 1: Press and hold the "Power" button on your system to shut down your PC.
Step 2: Restart your PC and make sure your PC is connected to a stable internet connection.
Step 3: Make sure there are no network restrictions such as firewalls or antivirus.
Step 4: Restart the test.
*The test will take some time to progress, so please be patient until the Resume button is highlighted*
Note: All attempted answers are automatically saved and the test starts from the same disconnected question.
Multiple screens detected. What should be done?
Dear candidate, this can happen in two situations:
A) If you have an external screen connected with a cable
ex. HDMI/DVI,VGA,etc.
B) Screen is cast over Wi-Fi using different channels like Chromecast/Firestick etc.
Below are the troubleshooting steps:
CASE A
Step 1: If an external screen or video cable such as VGA/DVI/HDMI is connected to the system, remove them.
Step 2: Press and Hold Windows Key and Press “P” and select PC Screen Only Option.
CASE B
Step 1: On chrome click on 3 dots next to the URL Tab.
Step 2: Select cast option and remove all devices.
Step 3: Since the transmission is over a Wi-Fi network, turn off the device completely and remove the mentioned device. Turn off the device from the main power supply, and not just the remote control.
Step 4: Once the appliance being cast on is powered off, restart the browser to ensure the connection is closed before starting the test.
*If the above steps do not work, please commence the test with the latest version of the Mozilla Firefox browser*
My PC / Test page / Screen is not responding. What should i do?
Please follow the steps below to resolve the issue.
Step 1: Press and hold the "Power" button on your system for 5 seconds to hard shut down your PC
Step 2: Please use the latest version of Google Chrome/Mozilla Firefox browser.
Step 3: Clear your browser's cache and cookies by pressing the Ctrl + Shift + Dlt keys on your keyboard at the same time.
* The test will take some time to progress, so please be patient until the Resume button is highlighted*
* Make sure your system is connected to a stable internet connection and that the network you are using does not have any restrictions enabled*
If Screenshare is not responding, please close the browser and restart the test
Please follow the steps below to resolve the issue.
Step 1: Press and hold the "Power" button on your system for 5 seconds to hard shut down your PC.
Step 2: Restart your PC and make sure your PC is connected to a stable internet connection.
Step 3: Make sure there are no network restrictions such as firewalls or antivirus.
Step 4: Clear your browser's cache and cookies by pressing the Ctrl + Shift + Dlt keys on your keyboard at the same time.
Step 5: Restart the test.
* The test will take some time to progress, so please be patient until the Resume button is highlighted*
Note: All attempted answers are automatically saved and the test starts from the same disconnected question.
Issue with your system clock - Follow these steps!
Please refer to this article
here.
I’m a student and not able to start my test from my portal. What should i do?
I’m unable to proceed with taking the test, the screen pop-up says “You are not logged in. Please click on SecureProctor tool in your course to login”
You are not logged into SecureProctor. For this, you would need to click on the SecureProctor tool in your course to proceed with test taking. Within the SecureProctor link the quiz nomenclature could be found. Please proceed with taking the test/quiz from within the SecureProctor link.
My test window loading stops at Mercer Logo. What should be done?
Click on the SecureProctor tool before the start of the test and post clicking on the SecureProctor tool, if the Mercer Logo still pops, the antivirus setting is to be tuned to minimum or the lowest possible or in best case scenario, the antivirus is to be uninstalled.