Q. How do I start the test?

There are 4 types of test on the Mettl platform, please click on the relevant option below to understand how to start your test:

 

  1. Mettl non-proctored test
  2. Mettl proctored test
  3. Mettl non-proctored test using the Mettl Secure Browser
  4. Mettl proctored test using the Mettl Secure Browser


Q. How can I check that my system is compatible or not?

Please refer to the system requirements for test here.

In case you have received an invitation email from admin@mettl.com click on the “Check System Compatibility” button. Clicking on that button will start the check and for which you must follow the on-screen instructions shared on each step.

If all goes well, it will show a message “Looks Great the Test will run just fine on this computer”. If it gives an error, please proceed as per the error message on the screen.


Q. What are the steps to install and run the Mettl Secure Browser?

Please refer to the article here for the answer.


Q. How do I get the setup file for Mettl Secure Browser?

Post initiating your test, the platform will open a new window with two options “DOWNLOAD MSB” and “PROCEED to TEST”.

On clicking the first option it will ask you to save the setup file and on clicking the save button, the file will start downloading.

Alternatively, if you have received an invitation from admin@mettl.com, the option to download MSB is there on the email body.


Q. I have installed the MSB, how do I proceed from there?

Initiate your assessment from the test link that you have been communicated and the platform will redirect you to a new window with two options “DOWNLOAD MSB” and “PROCEED to TEST”.

Click on “PROCEED to TEST” and on proceeding further, the browser will ask to terminate the prohibited process. 

Kindly read the complete message as it will mention the names of the applications.

Click on OK to close the applications and the browser will open. Follow the given on-screen instructions to start your test.

 

Q. I am not able to share my screen?

If you are using a Mozilla Firefox, in a dialogue box there will a message that “Will you allow tests.mettl.com to see your screen” it will also have a drop down.

From the drop down select “Entire Screen” as shown in the below screenshot.

 

If you are using Google Chrome browser, you must click at the centre of the screen as shown below for the “Share” button to get highlighted.

 

  

Q. I am facing issue is downloading the Mettl Extension for screen sharing on Google Chrome.

Kindly find below the possible reasons for the same:

 

  1. Kindly see if you are using incognito mode and extension is already installed. In this case you need to allow extension in incognito mode.
  2. Kindly check if you have admin rights to install extension in case you are using an official system or in case you are using personal system, ensure that you are logged in as an administrator.
  3. If you are logged in the systems with a user with rights to install applications, we would suggest you copy and paste the below URL into the address bar of Google Chrome.

 

 https://chrome.google.com/webstore/detail/hkjemkcbndldepdbnbdnibeppofoooio

On the following screen you must click on ADD TO CHROME button in order to add the extension. 

Please find below the screenshot for the reference:
 

image

 

If you still face any difficulties in installing the extension, kindly download the latest version of Mozilla Firefox and participate in the test as it does not require an extension/plug-in to run Mettl Tests.
 

 

Q. How do I start the test, as I am getting the following error “Video Streaming Error”?

This error occurs when there are restrictions enabled on the network or on system level which is being used.

 

Kindly follow the below steps to resolve the issue:

 

  • Disable the firewall/antivirus (if any) on your computer.
  • Make sure that you are using a network where website restrictions may not be enabled.

 

If the issue persists, kindly connect your system to a different internet connection.

 


Q. I have been waiting for getting authorized for the test, but not getting through and getting message “We are currently processing your authorization submission” or “You are in the queue. Please wait while your details are being authorized”

 

This message is displayed when your details are being validated or you are in the queue to be validated by the authorizer, kindly wait in the queue for your submission to be processed.

 Your test timing is not impacted because of this as the timer starts when you see the first question of the test.

 


Q. I have Webcam and Microphone and allowed it, but it is not allowing me to proceed.

 

Kindly follow the below mentioned step to resolve the issue.

 

  1. Click on the Camera icon on the top right side of the address bar in order to allow tests.mettl.com to access the Camera on Chrome.
  2. Click on the lock icon on the top left side of the address bar in order to allow the Camera and Microphone to be used on the Browser level.
  3. Once done, refresh the page by pressing F5 key on the Keyboard or CTRL.

 

Note: At this point if you are not getting the camera icon on the right-hand side of the screen then check the camera is working or not or might be possible that any third party application is using it like skype live chat app.

 

If the above steps do not resolve the issue, then Proceed with advanced troubleshooting 

 

  1. If you are using Windows 10/8.1/8, then type Camera in the Windows Search bar and click on the Camera App to open it.
     
  2. On opening the Camera app, if you are able to see yourself then camera is working and if it shows that Close other apps in the Camera app then camera is being used by other 3rd party applications Skype or Facebook Chat etc.

    If in the Camera App it shows that We Can’t Find your Camera then it means that it is either an OS issue or System Drivers issue or a Hardware issues. In this scenario ask the candidate to reach the system manufacturer or a local technician.
     
  3. If you are using Windows 7, open a new Window in Google Chrome/Firefox browser and go to https://www.onlinemictest.com/webcam-test/
     
  4. On that page you will be able to see a black box with a play button.
     
  5. You must click on the play button and allow the Camera Permission and if you are able to see yourself then the Camera is functional, and you have to proceed toward the Microphone test.                                                   
  6. In order to check the Microphone, you have to hover the mouse on the tool option on the left side of the page and select Microphone Test. It will take you to a new page with a similar box with play button in it.  
  7. On clicking the Play button, if it shows a distorted line then Microphone is working fine and If not then it is a System Hardware or the System Drivers issue.

     Note: Antivirus also can block the access of Webcam to be used. If there is any antivirus installed in the system, disable the antivirus and its protection.  If you are using an office laptop then you have to get in touch with your office’s, IT team as the restrictions can only be disabled by the IT team.

Resolution Steps on Macintosh:


  1. If you are using a MAC system, then you must click on the Apple icon at the top left corner of the screen and select System Preferences from there.
     
  2. On opening System Preferences, you must select Security and Privacy.
     
  3. On opening Security and Privacy, you must go the Privacy option and in the Privacy Pane, which is on the left side of the screen, you will be able to see the Camera and Microphone.
     
  4. You must select the Camera Option and then from the apps must select the Chrome/Firefox browser. This same must be repeated for Microphone as well.
     
  5. Use Force Quit to close all applications and then try for the test again.

 

Resolution Steps on Mettl Secure Browser:

 

Note: There is no way to give permission for Camera and Microphone within MSB

 

The Issue might come because of

  1. Camera or Microphone are not in working condition.
  2. Appropriate resolution from the Camera is not available.
  3. Hardware issue.
  4. Any Third-party app is using Camera or Microphone.

 

In order to check the Camera and Microphone functionality for MSB the below mentioned step are to be followed only.

  1. Close all the applications which might be using Camera and Microphone.
  2. Open the OS C: drive of the Windows.
  3. Open Program Files(X86) folder, if not available then open Program Files.
  4. Open the Mettl Folder
  5. Open MSB Folder in the Mettl Folder.
  6. In MSB Folder, Open the SebWindowsBrowser folder.
  7. Open the xulrunner folder in the SebWindowsBrowser folder.
  8. Open Firefox from the xulrunner folder.
  9. Once the Firefox is Open, in the address bar type test.webrtc.org
  10. It will ask to give permission for Camera and Microphone.
  11. If the Camera and Microphone are in working condition, then there will green tick mark against                Microphone and Webcam as shown in the Image below

 

 

If not working, then will display as shown in the Image below

 

 


Q. I am unable to start the test, getting the message “This Test has been deactivated”, how to proceed further?

The message on the screen is displayed when the time window for participation in the test has lapsed. We would suggest you connect with the same team/organization/university/person who initially shared the test information with you.


Q. I am unable to start the test, getting the message “Connection with Chat Server Failed”, how to proceed further?

The message is displayed when there is restriction enabled on the Network / System being used.

If you are not using an office system.

  1. Kindly disable the antivirus & firewall (If any).
  2. You can also try to switch to different internet connection.
  3. Try changing the system if the issue persists.

If you are using an Office system / Office Network.

  1. Kindly connect with the IT team at your organization if you are using an office laptop or office network.


Q. I am unable to start the test as I am getting the message “Email Id not authorized”, how to proceed from here?

The said message is displayed if the email address entered by you is not mapped with the test or the value entered has some mistakes.

Please follow the below steps

  1. Enter the email address on which the test invitation has been sent.
  2. Enter the email address manually (type it in) rather than copy-paste if done so.
  3. Ensure that there are not any spaces added as a prefix or suffix to the entered email address.
  4. Kindly check if there is any typing error while entering the email address.



Q. I am unable to start the test as I am getting the message “This value does not match with records” how to proceed from here?

The said message is displayed when the entered value does not match the value provided for registration.

Please follow the below mentioned steps.

  1. Enter the values manually (type it in) rather than copy-paste if done so.
  2. Ensure that there are not any spaces added as a prefix or suffix to the entered value in the field.
  3. Kindly check if there is any typing error while entering the email address.
  4. Enter the values as provided during the registration.

If the issue persists, kindly connect with the organization/team/university/person who initially shared the test information.

 

Q. The resume button is not getting highlighted, how to proceed from here?

Kindly wait for 7-8 minutes for the Resume button to be enabled or turn blue as it takes that much time.

Q. I am unable to start the test as I am getting the message “Older Browser Detected” how to proceed from here?

Please ensure that you have the latest version of Mozilla Firefox or Google Chrome to participate in the test. 

You would also find a download button on the screen, kindly download and then install the latest version of the browser to participate in the test.

Q. I am unable to start the test as I am getting the message “We have detected multiple screen” how to proceed from here?

The said message is displayed when multiple screens relate to the system or when the screen is duplicated or extended to the external screen in which you are attempting the test.

Resolution Steps

  1. If any external screen or any video cables like VGA/DVI/HDMI etc is connected to the system, kindly remove them.
  2. Press and Hold Windows Key and Press “P” and select PC Screen Only Option. 
  3. Any application like Skype, TeamViewer etc which uses screen-sharing feature must be terminated.

Q. I am unable to start the test as I am getting the message “Microsoft Edge not supported” how to proceed from here?

Kindly use the latest version of Google Chrome or Mozilla Firefox for the test. 

In case the test is opening by default on Edge browser on clicking Start Test kindly right click on the Start Test button, select Copy Link Location, then paste it in the address bar of Chrome/Firefox browser and hit enter.


 Q. I am unable to start the test as I am getting the message “You are not allowed to take the test from this location XXX.XXX.X.X” how to proceed from here?

The said message is displayed when restrictions on the IP address from which you can attempt a test. To get further information you can connect with the same person/team/organization which initially shared the information about the test.

Q. I am unable to start the test as I am getting the message “This test will start on March XX, 2X2X at X PM(Asia/Kolkata)” how to proceed from here?

This message is displayed when the test is being accessed before the scheduled start time. The scheduled time to start the test is also mentioned in the message. Kindly start the test at the mentioned date and time.

Q. I am stuck on “Test Page is Loading”, how to proceed further?

The issue might occur due to many reasons, hence, try the below.

  1. Check Internet Connectivity.
  2. Hard Shutdown and then try.
  3. Try after clearing Cache & Cookies of the browser.
  4. Switch to Firefox from Chrome or vice versa.

Q. I am unable to type in my responses on the text box provided?

Please follow the below mentioned steps.

  1. Hard Shutdown the system by pressing and holding the power button down.
  2. Reboot the system and check the version of the browser.
  3. Use an updated version of Chrome/Firefox after clearing cache and cookies of the browser.


Q. Unable to choose a different language for writing the code!

There can be multiple reasons for this:

  1. The question type is supported for only that language.
  2. The test admin has restricted to only the set of languages available on the simulator.


In case of any other state, please follow the below mentioned steps.

  1. Hard Shutdown the system by pressing and holding the power button down.
  2. Reboot the system and check the version of the browser ensure that you are using the updated version of Chrome/Firefox after clearing cache and cookies of the browser.

 

Q .How to activate my account?

An email from admin@mettl.com is sent to the registered email address and it will comprise of “Activate Your Account”. On clicking that it will take you to a new page wherein you have to create a password.

Post creating the password, the account gets activated.


Q . How do I start my Test?

When you login to your account with the credentials you will be able to find a “Go to Test” button. Once clicked, the test window will open and then follow the onscreen instructions.


Q .Unable to start the Test, getting message “Test Page Empty”.

The said message is displayed when no test has been assigned to you, you can connect with your test admin or the person who has shared the initial information of this test with you for this concern.


Q .Unable to see Go to Test.

This occurs when the test has already been attempted by you, kindly connect with Mettl Support team for further information.


Q .Seeing a different test rather than the subscribed one.

Please connect with your test admin regarding the same.


Q .Unable to Book Slot for the test.

This happens when the no more slots are available. Please connect with your test admin for the same. However, please connect with Mettl support team if you are facing difficulties in slot booking.


Q . I have logged into the account for test, but it shows Date and Time only or I have logged in for the test on the test day and 10 minutes before the time, but Go to Test button is not there.

This happens when you have logged in for the test before the slot time. Log in must be done during the slot time only, neither before nor after the slot timings. For example, if you have a slot of 10:00 AM to 11:00 AM, then you need to login to the account between this time only.


Q .Unable to Login for the Test?

Check the URL is it correct or not. Or else you can try to reset your password using Forgot Password Option as well.


Q .How to get the certificate?

Once logged into the account an award icon will be available to the utmost right to the assessment. If it is not available over there, then the applicant has not obtained the passing marks or certificate is to be provided by the Test Admin.


Q .Booked the slot with the incorrect time zone and need to change.

Kindly connect with the Test admin for the same.

 

Q . Unable to create password.

We would request you to please find below the criteria to be ensured at the time of password creation on the account activation page.

1.       The password strength should be a minimum of 8 Alpha Numeric character (Combination of letters and number).

2.       The password must contain an upper-case letter.

3.       The password must contain a number.

4.       The password must contain a special character from the mentioned ones only (@#$%^&*__).

If your account is locked, you can go ahead and click on the Forgot Password option. On doing so, kindly enter the registered email address and press the “GET RESET PASSWORD LINK”.

This will trigger a password reset link on to your email and it will be sent out from admin@mettl.com

Kindly ensure to check the Password Reset email in your Spam/Junk/Trash folder if not available in the Inbox.

 

.How to use the coupon?

You will get a make payment option after login into the account. On the payment option, you will get an option “Have a coupon code?” where you need to enter the coupon code shared with you.