What is Account Hierarchy:
Account-Hierarchy lets you create sub-accounts/teams within your account for the various set of users.
Why this was required:
The feature has been built for the sake of the privacy of content between multiple teams within an organization that has been a major ask of multiple clients. Multiple organizations have requested to build a feature where X set of users would not be able to see the content or assessments of Y set of users within the same account.
How does it work:
The account holder will be at the highest level of the hierarchy and by default becomes a part of every team that gets created and has access to all the Child/Sub accounts.
The main account owner can perform the following activities:
● Create sub-accounts/teams
● Define roles and permission
● Create/delete sub-users of any team
● Switch between the account of any team
The main account holder/admin can create sub-accounts/teams to organize a group into separate categories. Also, the account holder would be the only one who can create a team admin. Every team will work as a separate account linked to an organization and every team can update their own logo as well.
How to create Teams in the account:
An email notification will sent to the email addresses which is registered as a Team/Sub account for verification using which the user can authenticate their email address.
Please find below the email notification sent to the team/sub account email address.
Once the team admin verifies the email address and sets a password for the account the child account will be created successfully .
**There should be no account associated with the email address of the Child account/Team account on Mettl as the team created acts as an individual account on the Mettl platform, hence cannot be re-created if already associated to an account before being added as a separate team in the Admin account.
Also the user of the email address should not be a sub user of any account on Mettl.
The invitation for verification of the email address for the team creation can resend in case if not verified with the Resend tab.