What are Preset chat messages-
Proctors can make shortcuts to send predefined messages to candidates. It would increase the efficiency of proctors while ensuring that candidates get standardized communication eliminating the vagaries of each proctor's typing style. It helps in communicate or give instructions to a large number of candidates while doing proctoring and authorization., as it Increases response time to candidates by using predefined message template.
You can also manage (add, delete and edit) the preset chat templates.
Go to the Account Settings >Account > Global Settings > Preset chat message for Candidate Authorization / Live Proctoring.
Refer the GIF Below: