SecureProctor FAQs
This article lists answers to the Frequently Asked Questions regarding Mettl's SecureProctor
Regarding the Dashboard/Controls on Mettl
Q. I’m a proctor and am unable to log in, a popup stating keys are disabled and are required to connect to Mettl Support Team.
Ans. This error occurs when you log via www.mettl.com. When you have your LMS integrated with SecureProctor, a proctor is required logging in via https://mpaas.mettl.com/ with their registered email address.
Q. How can how can I change candidate to Proctor ratio?
Ans: Login via https://mettl.com/ and navigate to:
> Live Feed Settings> Maximum candidates to be allotted to any Proctor
The candidate to proctor ratio is fixed for the entire SecureProctor account and will remain same for all the examinations. This ratio will be decided by the Institution/test administrator and cannot be changed in real-time.
Regarding using the SecureProctor Chrome Extension on your LMS
Q. Who needs to install the SecureProctor Chrome Extension?
Ans: All Professors (creating the quizzes) and Students would mandatorily require the SecureProctor Chrome Extension. Proctors who would only invigilate a test do not need the Chrome Extension.
Q. What are the storage implications if reports are saved in Blackboard/Canvas/D2LMoodle/my LMS?
Ans: No SecureProctor data is saved on the LMS. When the Professor logs in to the SecureProctor External Tool, the report URLs are loaded within SecureProctor Chrome Extension itself.
Q. I am unable to see the SecureProctor settings while I am setting up a quiz.
Ans: This occurs because you have logged out of an active session, due to prolonged inactivity within the window. Click on SecureProctor External tool again post which you will be logged in and would be able to see the SecureProctor settings.
Q. Whenever I apply settings to SecureProctor and come back they are not saved. Why is this happening?
Ans: In this case, check if the default nomenclature of the quiz has the usage of “ (, ), & ”. If yes, you would be required to remove these special characters to proceed. If this error still persists, do reach out to us.
Q. While saving the Quiz, it was mandatory to add a Password. Does this need to be shared with my students?
Ans: When a student launches a quiz, the SecureProctor Chrome Extension will auto-inject the password into the LMS.
We recommend you to NOT share the Quiz password with your students as this would allow them to bypass SecureProctor and take the quiz in an unsecure manner.
Q. My candidates are unable to take a test and Error in LTI Key verifications pops up as ‘Lti tool is not present. Contact your administrator’.
Ans. This error will pop in cases faculties use First Brackets or Round Brackets e.g. (). It is not recommended to use round brackets in quiz and course nomenclatures. Also, additionally, we recommend not to include "&" and "(" and ")" in the nomenclatures.
Q. If a candidate is adopting cheating avenues, what can I do?
Ans: For quizzes that are not "open-book based", we recommend you to enable the following settings:
- Screen Capture
- Full Screen Mode
- Navigation Control
- Disable other Chrome Extensions.
Furthermore, if your SecureProctor enabled quiz is live proctored, the human proctor may chat with the student and warn them to not continue cheating.
Proctors will not be able to Pause/Stop a student's Quiz.