Q3. My test window loading stops at Mercer Logo.
Ans: Click on the MPaaS tool before the start of the test and post clicking on the MPaaS tool, if the Mercer Logo still pops, the antivirus setting is to be tuned to minimum or the lowest possible or in best case scenario, the antivirus is to be uninstalled.
Q4. While I am taking my test, the test window is automatically closing thereby closing my camera.
Ans: This is due to multiple consecutive page refreshes made in middle of an ongoing test within a span of 1sec to 5 secs. The Test Window and MPaaS Diagnostic Window loses a connect and the test window closes abruptly. Hence, we would recommend not to hover around the questions within a short span of consecutive seconds triggering multiple refreshes within the page.
Q5. I am being asked to inject PASSWORD to take the test.
Ans: This occurs when an alternative/different quiz or course name is being picked to for taking the test. Please reach out to your institute/test administrator and look for the correct/exact course name (Nomenclature) to continue with.
Q6. What if I, the test taker gets disconnected while taking test through MPaaS?
Ans: MPaaS is bound by the design of your LMS in this scenario. When internet gets disconnected, you, the test taker will receive a pop-up from Moodle/Quanta (terminology used by LMS) and MPaaS informing about the same after which the browser will be closed.
On internet reconnection you will then have to click on “Re- attempt” on Moodle/Quanta (terminology used by LMS) to continue the quiz from the point of disconnection. MPaaS will get activated and webcam and screen feed will get captured once the quiz resumes.