Camera / Microphone issues

Camera / Microphone issues

Allow camera and microphone permission
Something seems wrong with your camera and/or microphone.

In order to verify and confirm that it is functioning:
Step 1: Kindly launch the built-in camera and recording app or access
Case 1: Camera or Microphone not functioning:
Please have your hardware administrator examine your camera and microphone or try using a different PC with working camera and microphone.
Case 2: Camera and Mic are functioning:
Step 1: Click on the camera icon in the address bar's top right corner to allow to access the Camera.
Step 2: Click at the lock icon at the top left side of the address bar so as to permit the Camera and Microphone for use on the Internet Browser.
Step 3: Refresh the page by pressing the F5 key on your keyboard and rerun the test.
Note: Antivirus can also block the access of Webcam. If there's any antivirus installed in the PC, disable the antivirus and its protection. If you're using a laptop supplied by your organization then please contact with your organization’s, IT administrator.

What should i do if see the Error - ' 0x00004 '?
Follow the troubleshooting steps below to resolve this issue
When using an external webcam:

An internal webcam is a mandatory requirement for any testing attempt. If your PC doesn't have an integrated webcam, try this test using a PC with an integrated webcam.
When using an integrated webcam:

Step 1: Remove any or all VGI, HDMI, dongles, or USB devices attached to your PC and try again.
Step 2: Check if your webcam is working.
* If you are using a single webcam and are still experiencing this issue, please follow these steps:
Case 1: If the camera driver is listed in Imaging Devices (Device Manager), follow these steps:
Open Device Manager --> Go to Imaging Devices --> Right click on Camera driver (For ex. Integrated camera/Easy cam) --> Click Update Driver --> Click Browse my computer for drivers --> Click Let me pick from a list of available drivers from my computer --> Click USB Video device --> Click Next.
Case 2: If the scanner device/driver appears in the Imaging Devices section and the Camera section is already available in Device Manager, follow the steps below to troubleshoot the issue.
Open Device Manager --> Go to Imaging Devices --> Right-click on the scanner device --> Click Uninstall device.

Cancelled webcam and microphone permissions

There seems to be a problem with the camera or microphone.

To confirm it's working:
Step 1: Open the default camera and recording app or access
Case 1: Camera or Mic not working:
Have your hardware admin check your camera/mic, or try using another PC with a working camera and microphone.
Case 2: Camera and Mic are working:
Step 1: Allow to access your camera by clicking the camera icon in the upper right corner of the address bar.
Step 2: Click the lock icon in the upper left corner of the address bar to allow use of your camera and microphone in your web browser.
Step 3: Press F5 on your keyboard to refresh the page and try the test again.
Note: Antivirus can also block access to your webcam. If you have an antivirus installed on your PC, disable your antivirus and its protection. If you're using a laptop provided by your organization, contact your organization's IT administrator.

While I am taking my test, the test window is automatically closing thereby closing my camera.  What should be done?

This is due to multiple consecutive page refreshes made in middle of an ongoing test within a span of 1sec to 5 secs. The Test Window and SecureProctor Diagnostic Window loses a connect and the test window closes abruptly. Hence, we would recommend not to hover around the questions within a short span of consecutive seconds triggering multiple refreshes within the page.