Here are some frequently asked questions and their responses. If you have your queries un-answered, feel free to write to us at support@mettl.com

How do I get access to Mettl 360View?


Please reach out to your Mettl Account Manager or write to sales@mettl.com to arrange for a demo.



What is the pricing for 360View?


Pricing is based on the number of feedback seekers i.e. persons seeking feedback from others. We have flexible pricing points based on your needs. For more details, reach out to your Account Manager or write to sales@mettl.com



What are Feedback Seekers and Feedback Providers?


Feedback Seekers are persons for who you want to gather 360-degree feedback. Likewise, Feedback Providers are the persons who would be providing feedback for the Feedback Seekers.



What competencies should I evaluate and what questions should be asked?


You need not worry about the questionnaire. Our in-house psychometric consultants can work with you to understand needs which are unique to your organization and then create the right framework for the 360-degree feedback questionnaire. You can write to us at support@mettl.com and we will be happy to help.



How can I get a customized 360-degree survey questionnaire?


If the pre-built templates do not fit your requirements, you can contact your Account Manager for a customized questionnaire. Our in-house psychometric consultants will work with you to curate the right survey as per your needs.



Is the feedback anonymous?


Yes, feedback is completely anonymous. The reports do not mention any personally identifiable information of the feedback providers. 



Is the data of my employees secure and confidential?


All your data is secure and completely confidential. Mettl is ISO 27001 and GDPR compliant and has robust data privacy policies in place.



Are there any limits to the number of surveys which I can run in parallel?


You can run any number of surveys in parallel through the same account. In fact, as a best practice, you can run your 360-degree program in batches for better management.



Does 360View support multiple languages?


The survey questionnaire is supported in Arabic, Bahasa, English, French, German, Hindi, Italian, Japanese, Mandarin, Portuguese, Spanish, Turkish, Urdu and Vietnamese. 



What happens if some participants don’t receive emails from 360View?


Participants may not receive emails due to wrong e-mail address or failed delivery. 360View smartly detects such instances and notifies you. You can check the detailed status of all such failed deliveries and make corrections to the email addresses.



Can I define a deadline for submitting responses? Can that be changed later?


Yes, you have complete flexibility to define the close date and time for your 360 survey. You can even change the deadline anytime while the survey is live.



How do I add, remove or edit participants to an already live survey?


360View provides you complete flexibility. You can add or remove participants anytime while the survey is live. Please note that editing and removing a participant’s information is possible only if they haven’t started filling their responses.



Are the responses automatically saved?


Responses from the participants are auto-saved so that they can continue from where they left. This helps in getting higher completion rates.



When are the reports available for download?


Individual reports will be available once the feedback seeker completes their self-assessment and atleast one feedback provider also completes the assessment for the feedback seeker.



Are the reports customizable?


Yes, we can customize the reports according to your requirements. For more details, you can reach out to your Account Manager.



How do I remind participants to complete the survey?


You can setup the automated reminders and also make use of the ad-hoc reminders to ensure the participants complete the survey within the deadline.